SimTek Customer Satisfaction Policy
At SimTek we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly or Annual Subscriptions If at any time during your first 30 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and close your account
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That’s why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
To raise a refund request, Please write an email to [email protected] with a detailed issue and one of our experts will get in touch with you in 24 hours.
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to SimTek Services due to a violation of our Terms of Service.
For questions, please e-mail at [email protected]